Doggy Dhaba Pet Food and Bakery
Refund Policy

You can raise a request to return eligible products with these simple steps:

  • Go to Orders from the Account menu.
  • Select the order you want to return and click on ‘RETURN’.
  • Check if the product(s) you wish to return is returnable and has a valid return-by date.
  • Select the product with quantity and reason for return.
  • We will pick up the returnable products within 1- 7 days from the date of request.
  • Please keep the return package ready in its original packaging.
Our logistics partner makes 3 attempts to pick up the product(s) for return. If the product(s) is not picked up within the third attempt, it will be assumed that you want to keep the product. You can initiate a new return request if the product(s) meets the return criteria.

Doggy Dhaba offers a flexible return policy for products ordered. Under this policy, each product purchased can be returned between 0-7 days, post its delivery. The return window will be listed in the Returns section, once delivered.

Products shall not be eligible for return under the following circumstances:

  • If the product has been opened, partially used or damaged. Please check the package carefully at the time of delivery.
  • Any consumable products.
  • If it is mentioned in the details that the product is non-returnable.
  • If the return window for any or all products in order has expired.
    Any accessories given with the product(s) are missing.
  • If the product does not have the original serial number/UPC number/barcode affixed, which was present at the time of delivery.
  • Any damage/defect which is not covered under the manufacturer’s warranty.
  • Any perishable products, however, if you have received damaged products or any quality issue then you can raise a complaint against the same.
  • However, if you are unable to raise a request despite your product(s) being eligible for returns, please reach out to our Customer Care.

We’re sorry for the inconvenience. Please follow these simple steps to initiate return:

  • Go to Orders from the Account menu.
  • Select the order you want to return and click on ‘RETURN’.
  • Check if the product(s) you wish to return is returnable and has a valid return-by date.
  • Select the product with quantity and reason for return.
  • We will pick up the returnable products within 1- 7 days from the date of request.
  • Please keep the return package ready in its original packaging.
You can cancel your order till the order has not been shipped, post that you cannot cancel the order.
Cancellation before shipment of products or refund for cancellation of services in accordance to Clause 1(a) of the Cancellation & Refund Policy – Refund shall be processed within 24-48 hours and refunded to you in accordance with RBI Regulations within 07-14 business days, post processing of cancellation request; and for cancellation after shipment of products or for the refund of the returned products the refund shall be processed within 24-48 hours from the time products are received back and verified at our warehouse.